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  • Edtech > Customer Success Manager

Edtech Jobs

We are looking for a Customer Success Manager to serve as a strategic and supportive partner for our customers at every stage of the process. This role will support customers as they transition from sales prospects, building close and lasting relationships with a focus on building loyalty to ensure long-term client retention. If you have experience in large-scale change management and the ability to move diverse groups of people with competing priorities toward common goals, then we would love to hear from you. 

Typical Duties and Responsibilities

  • Spearhead project implementation and deliver our software solutions
  • Coordinate, deliver, and track implementation of learning solutions
  • Establish strong rapport with stakeholders and clients to assess their business needs and make suitable recommendations
  • Foster and maintain strategic relationships across a variety of levels within a district
  • Maintain retention rates while increasing lifetime customer value
  • Architect and implement strategic program roadmaps for our clients that drive value and align with their business objectives 
  • Proactively manage accounts to identify potential risks, implement risk mitigation strategies, and resolve issues effectively
  • Serve as a liaison between clients and our product teams
  • Analyze usage data and account data to proactively identify customer needs
  • Gather feedback from customers on platform strengths, challenges, and opportunities, and translate that feedback to customer success and product teams
  • Facilitate peer networking and customer advocacy programs
  • Maintain an in-depth knowledge of our product
  • Have strategic solution-based conversations around technical proposals and with non-technical audiences

Education

  • Bachelor’s degree in communications, marketing, education, or a related field

Required Skills and Experience

  • 4+ years of experience in customer success
  • 2+ years of experience with software and technical products, preferably in the edtech space
  • Experience managing and training a diverse team
  • Experience in the development and delivery of professional learning for educators and administrators
  • Experience in a business development or sales position
  • Experience in project or program management 
  • Experience with data-driven instruction and blended learning models
  • Excellent communication and relationship building skills
  • Strong critical and strategic thinking skills