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We are seeking a Desktop Support Technician to support our team. This role will provide routine guidance for users of our IT system and its components. They are expected to maintain a deep understanding of IT concepts and stay up-to-date on the latest tech trends. Success for this role will be measured by the quick resolution of trouble tickets, low downtime, and enhanced IT operations. If you have a solutions-focused attitude and the ability to give clear technical instructions, we encourage you to apply.

Typical Duties and Responsibilities

  • Receive and process user complaints regarding hardware, software, and networking
  • Guide customers through installing applications and computer peripherals
  • Resolve computer problems and errors
  • Conduct remote troubleshooting
  • Train staff on computer literacy
  • Set up and configure new computer and internet equipment
  • Customize desktop applications to meet user needs
  • Document technical issues and their solutions
  • Assist in the creation of user manuals and technical documentation
  • Perform routine inspection of equipment
  • Update computer software and operating systems
  • Report customer feedback and potential product requests

Education

  • Bachelor’s degree in computer science, IT, or a related field

Required Skills and Experience

  • Experience in desktop support or technical troubleshooting
  • Experience with Windows, Mac, and Linux operating system environments
  • Experience performing remote troubleshooting 
  • Proficiency in Microsoft Office and IT-related applications
  • Knowledge of office automation products and computer peripherals like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Excellent communication skills
  • Strong time management skills and attention to detail