Reduced product support tickets by 30% through creation of comprehensive user manuals and FAQs.
Increased documentation efficiency by 25% by implementing a new content management system.
Collaborated with engineering teams to ensure accurate and up-to-date API documentation.
Lydia overhauled the developer documentation for a cloud-based software platform. She restructured the content to improve navigation and readability, and added interactive code examples. The updated documentation received positive feedback from developers and led to a 40% increase in successful API integrations.
Produced over 200 pages of user documentation for a complex enterprise software suite within a 3-month deadline.
Improved content localization process, reducing translation time and costs by 20%.
Developed and maintained a company-wide style guide to ensure consistency across all technical documents.
Marcus created a series of video tutorials for a new mobile app. He wrote scripts, coordinated with the design team for visuals, and oversaw the production process. The tutorial series resulted in a 50% reduction in onboarding-related customer support queries.
Streamlined the documentation review process, reducing review cycles by 40% and improving time-to-publish.
Increased user engagement with product documentation by 35% through implementation of interactive elements and improved search functionality.
Led workshops on technical writing best practices for cross-functional teams, improving overall communication efficiency.
Aditi developed a comprehensive online knowledge base for a SaaS product. She organized existing documentation, identified and filled content gaps, and implemented a user-friendly structure. The knowledge base launch led to a 25% decrease in customer support tickets and improved customer satisfaction scores.
Created 50+ technical blog posts, resulting in a 25% increase in organic search traffic to the company website.
Reduced average time to complete common user tasks by 15% through improved step-by-step guides and tutorials.
Spearheaded the adoption of a docs-as-code approach, improving collaboration between writers and developers.
Ethan rewrote the installation and configuration guide for a complex network security software. He simplified the language, added troubleshooting sections, and included real-world examples. The updated guide reduced installation-related support calls by 60% and improved customer satisfaction ratings.
Managed documentation for 5 major product releases, consistently meeting tight deadlines and receiving 95% positive feedback from stakeholders.
Increased user adoption of new features by 40% through creation of targeted, task-based documentation.
Implemented accessibility standards in all documentation, ensuring compliance with WCAG 2.1 guidelines.
Sophia created an interactive API playground for developers using a company’s web services. She wrote clear, concise descriptions for each endpoint, included code samples in multiple programming languages, and designed an intuitive user interface. The API playground became a key selling point for the product, contributing to a 30% increase in new developer sign-ups.
With our extensive candidate network and dynamic team search approach, Redfish recruiters can greatly reduce your time to hire compared to in-house hiring processes.
Redfish recruiters handle every step of the process, including finding talent, screening candidates, scheduling interviews, conducting reference checks, and negotiating the offer, freeing up your in-house HR staff to focus on their other responsibilities.
We form the same in-depth relationships with clients that we establish with candidates, taking the time to fully understand your company and needs and giving each client a single point of contact for all communications.
We understand the roles we recruit for inside and out, whether that’s the technical jargon familiar to engineers and programmers or the skills that make an exceptional sales or marketing hire. When we send along a candidate, you can trust they have what it takes to excel.
With 20+ years in the recruiting industry, Redfish Technology has built an extensive network of connections and candidates, and our reputation precedes us. We’re a recruiting firm top talent wants to work with, giving you access to better talent than you’ll find from other services.
A degree in English, Journalism, or a technical field is common. However, strong writing skills and technical aptitude are often more important than specific degrees.
While helpful, it’s not always necessary. Good technical writers can quickly learn new subjects and effectively communicate complex topics to various audiences.
Familiarity with content management systems, documentation tools like MadCap Flare or RoboHelp, and basic HTML/CSS is typically expected. Specific tool requirements may vary by company.
Ask for writing samples and give them a test task to explain a complex concept. Look for clarity, conciseness, and the ability to tailor explanations to different audience levels.
It’s increasingly valuable, especially for software-related positions. Experience with API documentation demonstrates an understanding of both technical concepts and developer needs.
It’s becoming more important, especially for online documentation. Basic SEO knowledge helps in creating more discoverable and user-friendly content.
Strong communication, attention to detail, time management, and the ability to collaborate effectively with subject matter experts are essential.
They can improve UX by creating clear, user-focused documentation, identifying areas where the product itself could be more intuitive, and providing valuable input on user interface text.
Ideally, yes. Involving technical writers early can lead to better documentation, more user-friendly products, and smoother release processes.