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We are looking for a talented Design Researcher to help us craft meaningful and relevant product experiences for our customers. This role will work collaboratively with designers, product managers, and engineers to uncover and drive insights into user experiences. The successful candidate should possess both strong analytical abilities and high emotional intelligence and empathy in understanding user needs, as well as in-depth knowledge of research methodologies and best practices.

Typical Duties and Responsibilities

  • Identify and explore new opportunities
  • Work with product and design teams to define product roadmaps, vision, and strategy
  • Plan and conduct foundational, formative, and evaluative user research that integrates business needs and technical requirements and uncovers unmet needs of users
  • Provide a user-focused point of view in product discussions, design reviews, and research planning
  • Identify and prioritize research-led inquiries and define research strategies
  • Plan and execute studies in a timely manner
  • Conduct secondary research, including desk research and literature reviews
  • Moderate interviews and discussion groups
  • Conduct user testing and evaluation to help refine products and concept prototypes
  • Synthesize research into reports and present them to internal and external stakeholders

Education

  • Bachelor’s degree in design, psychology, or a related field

Required Skills and Experience

  • 3+ years of experience in a role conducting user research
  • Experience conducting product design research and/or developing design strategy
  • Experience with user-centered design practices, design thinking, and/or UX/CX methodologies
  • Experience conducting qualitative and quantitative research
  • Experience translating research insights into actionable solutions or products
  • Experience collaborating with a multidisciplinary teams
  • Knowledge of a wide range of research methods 
  • Knowledge of data analytics and quantitative research methods
  • Strong communication and interpersonal skills

Preferred Qualifications

  • Experience with inferential statistics or metric analysis
  • Experience with UX design and prototyping